These Terms and Conditions (hereinafter referred to as the “Terms”) set out the rules governing your use (hereinafter referred to as the “Partner” or “you”) of the services and content made available through the online platform accessible at https://pl.gto.global/ as well as any associated domains and subdomains operated by GTO GLOBAL SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office at ul. 3 Maja 22 / 2C, 40-096 Katowice, Poland, entered in the Register of Entrepreneurs of the National Court Register under number KRS:0001062586, holding tax identification number NIP:6343029638, statistical number REGON: 526595144, email address: contact.pl@gto.global, telephone number: +48 32 600 79 19 (hereinafter referred to as “GTO Global”, “we” or “us”).

These Terms govern the conditions for accessing the Platform, using the reservation system, the services, and all content made available.
All additional information provided on the Platform forms an integral part of these Terms.
Before using the Platform or any services, you are required to carefully read and understand the content of these Terms.

By clicking the “I agree to the terms and conditions” checkbox, you confirm that you are entering into a legally binding agreement under the conditions set forth herein and that this agreement has full legal effect. If any part of this document is unclear to you or if you have any questions, please contact GTO GLOBAL sp. z o.o. prior to accepting it. If you do not accept these Terms, you must refrain from using our Service and from making any bookings of Travel Services.

GTO GLOBAL sp. z o.o. reserves the right to unilaterally amend these Terms at any time, providing notice by email at least 30 days before the new provisions take effect.

GTO GLOBAL sp. z o.o. offers through its website a software and affiliate platform for travel partners, suppliers, businesses, and consultants (collectively referred to as the “Partner” or “you”) who provide or promote third-party products and services, including but not limited to marketing, advisory, and the distribution of travel-related services and products.

The Partner declares and warrants that they are fully familiar with the services and software provided by GTO GLOBAL sp. z o.o.
The service provided by GTO GLOBAL sp. z o.o. may allow Partners and other users to access information about travel-related products and services and assist them in making bookings.
The presentation of Products and Services on our website and/or in the Reservation System does not constitute an endorsement of those Products and Services by our Suppliers and/or Partners.

GTO GLOBAL sp. z o.o. is not a tour operator and does not act as a travel agency. GTO GLOBAL sp. z o.o. does not provide any services other than granting the Partner a license to use the reservation system software.
The Partner acknowledges and agrees that when creating, selling, or offering travel packages or related services, they bear full and exclusive responsibility towards the Client for complying with applicable laws, regulations, and administrative requirements.

GTO GLOBAL sp. z o.o. does not supply Products or Services to the Partner or to Clients and assumes no responsibility for their quality.
Any agreement regarding the Products and Services is entered into solely between the Client and the Supplier.
GTO GLOBAL sp. z o.o.’s obligations toward the Partner are limited exclusively to providing access to the Reservation System and enabling the placement and payment of Bookings within that System.

These Terms do not create any agency relationship between the parties, nor do they establish a civil partnership or any other form of cooperation.
The relationship between the parties is of a purely commercial nature and is defined solely by the provisions of these Terms.
No form of partnership, joint venture, agency, fiduciary relationship, or employment is created as a result.


1. GENERAL PROVISIONS AND USE OF THE WEBSITE

These Terms constitute an agreement between GTO GLOBAL sp. z o.o., hereinafter referred to as “GTO Global”, and the other party, hereinafter referred to as the “Partner”.
The Parties agree as follows:

1.1. Use of the Website and the GTO Global Service
a) By creating a user account on the website, the Partner declares that all information and statements provided are true and accurate: the Partner is a natural person with full legal capacity (at least 18 years of age). These declarations are deemed to be accurate, and GTO Global is under no obligation to verify them.
b) The Partner undertakes to ensure that the GTO Global service meets their needs.
c) The GTO Global service may only be used within the scope and for the purpose for which it was designed and as is typical for similar services. The Partner is obligated to use the GTO Global service in accordance with these Terms.
d) The Partner must immediately inform GTO Global of any misuse of their account, loss of password, or unauthorized access by third parties. In such cases, GTO Global will take all reasonable measures to restore the password, restrict access, or delete the account.

1.2. GTO Global makes Supplier Products and Services available to the Partner for purchase under the terms set forth in these Terms. The Partner may make bookings or promote Products and Services directly through the Reservation System, via API interface, Partner’s web interface, electronically, or by any other available means.

1.3. Partner Account
Following registration in the Reservation System, on the website, or upon gaining access to the Partner’s web interface, the Partner is assigned an Account, which can be accessed using a login (email address or phone number) and a password. The Partner may create multiple logins and passwords and grant access to their Partner Account to authorized employees or representatives. The Partner is responsible for maintaining the confidentiality of all login credentials and is required to immediately notify GTO Global of any suspected unauthorized access.
All actions or omissions made through the Partner Account using the Partner’s credentials are deemed to be those of the Partner and, where applicable, may incur charges.
The Partner Account will be closed and deleted if it remains inactive, meaning the Partner does not use the Account, the GTO Global service, the Reservation System and/or the website, for a period of two (2) years.

1.4. The Partner agrees to use the website, the GTO Global service, and any other services covered by these Terms in good faith.

2. DEFINITIONS

For the purposes of these Terms, the following terms and expressions shall have the meanings assigned to them below, unless the context clearly indicates otherwise:

“Agreement” or “Terms” means these GTO Global Terms, concluded between GTO GLOBAL sp. z o.o. and the Partner, under which the Partner is granted a non-exclusive license to use the Reservation System, the Website, and the Services provided by GTO Global.
“Booking” means any reservation of Products or Services made and confirmed by the Partner.
“Booking Request” means a request submitted by the Partner to GTO Global for the reservation of Supplier Products or Services.
“Booking Confirmation” means the confirmation issued by GTO Global acknowledging receipt of the Partner’s Booking Request.
“Content” refers to all materials published, made available, or posted on the Platform, including, in particular, texts, graphics, images, audio and video files, software, databases, source code, and all static or dynamic information relating to Accommodation Services, Travel Packages, and other services available on the Platform, regardless of whether they originate from the Operator, an external Partner, or a User.
“API” refers to the programming interface developed by GTO Global, which, in accordance with its specification, allows an authorized third party, i.e. the Partner, to access the Reservation System via SOAP/XML/JSON or other interfaces from software or services created and/or maintained by the Partner or its technical partner.
“Booking Process” means the reservation procedures available within the Reservation System that the Partner must follow to complete a Booking.
“Good Faith” means honest and fair conduct without intent to deceive, mislead, or cause harm to the other party. It involves a genuine commitment to fulfilling obligations, adherence to the terms of the agreement, and ethical behavior.
“Products or Services” means any transportation and/or accommodation services (in hotels, villas, apartments, etc.), sightseeing, transfers, car rentals, train and theater tickets, and other applicable products or additional services offered for sale or booking within the Reservation System by a Supplier.
“Accommodation Services” means the paid provision of lodging in appropriately equipped premises including at least a bed, rendered as a core service to tourists (hotels, villas, apartments, etc.), possibly supplemented with dining, entertainment, and recreational services.
“Transfer Services” means the transportation of one or more passengers from a pickup location to a destination by a Supplier. A transfer may be: (a) private – a vehicle and driver booked exclusively for a single reservation; or (b) shared – one or more seats in a vehicle with a driver, for passengers with various pickup and drop-off points.
“Transport Service” refers to the component of the Products or Services that involves organizing various forms of transport, including but not limited to: air, ferry, rail, bus, car rental, and transfers.
“Access Code” means the email address or login and password used to access the GTO Global Reservation System.
“FIT” refers to travel products or services for individual clients, sold by a Supplier to a Partner.
“Prices” means the rates offered by the Supplier to the Partner for the Products or Services, as displayed on the Website or in the GTO Global Reservation System.
“Our Service” or “GTO Global Service” refers to the suite of GTO Global software and hardware (including, among others, websites, applications, online tools, Partner web interfaces, white label sites) that serves as a platform for online booking and affiliation.
“Partner Service” refers to affiliate activities aimed at promoting and selling Supplier Products and Services, including, but not limited to: promotion, marketing, consulting, linking, referrals, review collection, and reporting.
“External Partner” means any associated, co-branded, or linked website through which the Corporate Group provides content or services.
“Travel Package” refers to an offer or booking of multiple tourism-related Products or Services, of which at least one is a Transport Service and at least one other constitutes a significant part of the package.
“Special Booking Conditions” refers to any additional information, terms, or notes communicated to the Partner during the booking process or directly by the Supplier or GTO Global.
“Cancellation Policy” means the terms set by the Supplier regarding the conditions under which a Booking may be canceled by the Partner. These terms may vary depending on the Product, Service type, Supplier, dates, etc.
“Free Cancellation Deadline” means the date by which the Booking may be canceled without incurring a Cancellation Fee, in accordance with the Cancellation Policy.
“Cancellation Fee” means the penalty specified in the Cancellation Policy, payable by the Partner or Client in the event of a Booking cancellation. It is intended to compensate the Supplier for losses incurred due to the cancellation.
“Sub-Partner” means sub-partners, partners, or commercial clients of the Partner.
“Client” means the end user of Supplier Products or Services brought in by the Partner.
“Voucher” is defined in section 9 of these Terms.
“Website” refers to the pages available at https://pl.gto.global and other domains, subdomains, and white label pages made available by GTO Global.
“Supplier” means the entity providing Products or Services to the Partner or Client via the GTO Global Website.
“NET Price” means the full amount payable for a Product or Service, excluding commission.
“GROSS Price” means the total amount payable for a Product or Service, inclusive of all taxes, fees, commissions, and other charges.
“Commission” means the monetary compensation received by the Partner from GTO Global or the Supplier for the successful performance of the Partner Service. The Partner Service is deemed successful when a Client referred to a Product or Service via the available channels performs a qualifying action, in accordance with section 10.10 of the Terms.
“Service Start” means the date and time when the provision of a Product or Service begins: for accommodation – the check-in date; for transfers and rentals – the pickup date and time; for flights, trains, buses – the departure date and time; for events – the event start.
“Service End” means the date and time when the provision of a Product or Service ends: for accommodation – the check-out date; for transfers and rentals – the return date and time; for travel – the arrival time; for events – the event end.
“Force Majeure” means events beyond the control of the parties to these Terms, such as fire, earthquake, flood, snowstorm, abnormal weather conditions, epidemics, explosions, strikes, riots, blockades, actions of public authorities, war, power or communication outages, etc.
“White Label Page” refers to an enhanced version of the Partner interface offered by GTO Global, including the creation, management, and maintenance of customizable websites on behalf of the Partners.
“Partner Web Interface” means a functional section of the site within the gto.global subdomain accessible after authorization. It serves to promote Supplier Products and Services and conduct affiliate activities.
“Pricing Plan” means various pricing structures offered to the Partner by GTO Global within the web interface. Each Plan specifies, among other things, cost, scope, duration, and other conditions for the provision of services or products.
“Reservation System” refers to the online platform owned by GTO Global that enables Partners and Clients to book Supplier Products and Services. This system is a technical tool and does not provide services independently.
“Prohibited Practice” means any conduct involving the direct or indirect tolerance, encouragement, or participation in unlawful activities, such as corruption, fraud, violence, money laundering, terrorist financing, etc.
“Partner Account” means the account created on the Website in the name of the Partner in accordance with these Terms.
“Fraudulent Booking” means a booking made with false data or through deceitful means, intended to exploit or circumvent the system.

    3.    BOOKING REQUESTS AND CONFIRMATIONS

3.1. To purchase Products or Services, the Partner submits a Booking Request through the Reservation System. Upon submission, the Reservation System automatically confirms the request and sends a confirmation email to the email address provided by the Partner.
GTO GLOBAL sp. z o.o. transfers the Partner’s Booking Requests, including Client personal data, to the Supplier and to its representatives, agents, and/or intermediaries solely for the purpose of executing these Terms, delivering the GTO Global Service, and in accordance with section 15 and the GTO Global Privacy Policy.
Only upon confirmation of the Booking Request by GTO GLOBAL sp. z o.o. does it become a binding Booking that requires no further confirmation. A given Booking Request is not considered confirmed or canceled until a confirmation email is received from GTO Global. To ensure timely receipt of notifications, including those that may be redirected to the SPAM folder, the Partner and Client are required to regularly check their email.

3.2. The Partner is responsible for reviewing the Special Booking Conditions related to any Booking, Booking Request, modification, confirmation, cancellation, or other information provided by GTO Global or published on the Website. The Partner must ensure that both the Partner and the Client are fully aware of all applicable terms. The Partner is liable for any fees or costs arising from the Special Booking Conditions applicable to any Booking made or attempted by the Partner or their Sub-Partners.

3.3. Each Booking must include the full names of all Clients. The first name entered will automatically be designated as the lead passenger. Names must match the identification document (e.g. passport) to ensure smooth check-in. If complete information is not provided, the Supplier or other service provider may cancel the Booking without notice. The Partner must verify the accuracy of the Client’s data before confirming the Booking, as incorrect data may result in cancellation.

3.4. All Accommodation Service Suppliers available through the GTO Global Reservation System require that at least one Client be 18 years of age or older. The Partner is solely responsible for compliance with this requirement. GTO Global shall not be held liable for any violation of this rule.

3.5. Client Nationality and Residence: The Partner or Client must provide the Supplier with information regarding the Client’s nationality and place of residence. If such information is missing, incomplete, or incorrect, the Booking may be rejected by the Supplier and the Client may be required to pay additional fees. The Partner and/or Client shall be liable to GTO Global for any resulting damage, loss, liability, cost, claim, interest, penalty, legal fees, or expenses (including legal services) resulting from noncompliance with this clause.

3.6. SPECIAL REQUESTS. If the Partner or their Clients have any special requests (e.g. dietary needs, baby cots, room location), these must be submitted during the booking process or sent by email to GTO Global’s customer service department (see Contact Information) immediately after submitting the Booking Request. GTO Global will forward such requests to the relevant Supplier, but cannot guarantee that they will be fulfilled. If the Supplier cannot meet such requests, neither GTO Global nor the Supplier will bear any liability toward the Partner or Client.

3.7. Fraudulent Booking.
a) GTO GLOBAL sp. z o.o. reserves the right to cancel any Booking without notice, suspend the Partner Account, and immediately terminate these Terms if a Fraudulent Booking is identified.
b) GTO GLOBAL sp. z o.o. may apply various tools and technologies to detect and prevent fraudulent bookings, including automated systems, manual reviews, and cooperation with external fraud detection services. If a Booking is found to be fraudulent or suspicious, GTO Global reserves the right to cancel it and take appropriate action.
c) GTO GLOBAL sp. z o.o. retains exclusive discretion to determine whether a Booking is fraudulent. This determination may be based on internal investigations, evidence gathered, system analysis, and consultation with relevant parties. The Partner agrees that GTO Global’s decision in this matter is final and binding.
d) GTO GLOBAL sp. z o.o. reserves the right to pursue legal action against any Partner or third party involved in fraudulent or abusive activity on the Website. This includes, among others, claims for damages, cost reimbursement, and preventive measures to protect the interests of GTO Global, its partners, Suppliers, Clients, and other entities.
  

4.    BOOKING MODIFICATIONS

4.1. In most cases, modifications to Bookings may be made through the GTO Global Reservation System. If modification is not possible within the System, the Client or Partner acting on their behalf must request the change by sending an email to GTO GLOBAL sp. z o.o.’s customer service department (see Contact Information) before the cancellation deadline. Change requests submitted by phone will not be considered. If the Client or Partner notifies cancellation in breach of these conditions or any rules stated on the Website, the order will be deemed incomplete and the original Booking status will remain in effect, including all applicable fees and payment obligations.

4.2. Each modification may result in new pricing and revised Special Booking Conditions. In some cases, changes to names or other data may not be allowed, requiring cancellation and a new Booking at current rates.

4.3. Booking changes are considered only if submitted by the Client or Partner acting on their behalf to GTO Global. Any changes made directly with the Supplier by the Partner or Client may result in charges in accordance with the confirmed Booking conditions.

4.4. If changes are made directly with the Product or Service Supplier, the Partner or Client must immediately send written confirmation of the change to GTO Global. GTO Global will make reasonable efforts to update the Booking but does not guarantee acceptance, as this depends on the Supplier’s policy.

4.5. If a change is made directly with the Supplier without notifying GTO Global, the Partner or Client waives all claims and demands for financial or other compensation from GTO GLOBAL sp. z o.o.
    

5.    CANCELLATION POLICY

5.1. Bookings may be canceled directly in the Reservation System before the Service Start date. Otherwise, cancellations must be submitted in writing via email to GTO GLOBAL sp. z o.o.’s customer service department (see Contact Information) and must include the booking number, service name, and passenger name. GTO Global will confirm receipt and provide information on any applicable charges.

5.2. At the time of the Booking Request, the Reservation System always displays the applicable Cancellation Policy and Special Booking Conditions for the relevant Product or Service. The Free Cancellation Deadline is also indicated in the Booking Confirmation, unless it is provided later by GTO Global after receiving details from the Supplier. Cancellations made before the Free Cancellation Deadline are not subject to charges. Cancellations made on or after the Free Cancellation Deadline are subject to the Cancellation Fee set out in the Cancellation Policy.

5.3. Certain Products or Services may not offer a Free Cancellation Deadline, in which case a Cancellation Fee applies from the time the Booking is confirmed. The Partner acknowledges that if such a Booking is confirmed and later canceled, charges will apply. These types of Bookings are often labeled as “non-refundable”.

5.4. Any cancellation requests made on or after the Service Start date must be sent to GTO Global’s customer service department (see Contact Information), which will inform the Partner of any applicable penalties. GTO Global will apply the Supplier’s Cancellation Policy, which may impose a fee of up to 100% of the Booking value.

5.5. If the Supplier or service provider confirms a free cancellation after the Free Cancellation Deadline, the Partner must submit written confirmation from the Supplier or provider. Such confirmation does not guarantee a refund of the Cancellation Fee, but GTO Global will make efforts to reduce or waive it. Notwithstanding, GTO Global reserves the right to charge the Partner in accordance with the Booking’s Cancellation Policy.

5.6. When a Partner or Client cancels a Booking, the Reservation System may temporarily show a “pending cancellation” status, indicating that the cancellation notice has not yet reached the Supplier. If a Booking is canceled one business day before the Free Cancellation Deadline and the status is “pending cancellation,” the Partner or Client must immediately contact GTO Global’s emergency hotline to report the urgent cancellation and avoid charges.

5.7. Responsibility for canceling Bookings made in the GTO Global Reservation System when no longer needed lies with the Client and the Partner.

5.8. If the Client fails to appear on the first day of the Product or Service (“no-show”) without prior notice, it will be treated as a cancellation.

5.9. Suppliers or service providers may occasionally provide GTO Global with corrected Cancellation Policy information. In such cases, GTO Global reserves the right to revise the applicable Cancellation Policy terms, even after a Booking is confirmed. The Partner will be informed of such changes by email.

5.10. Refunds
a) If a Booking is canceled before the Free Cancellation Deadline, the individual or entity that made the payment is entitled to a full refund of the total amount paid.
b) If the Supplier does not confirm the Booking or fails to deliver the Product or Service to the Client or Partner, regardless of the non-refundable status of the Booking, the paying party is entitled to a full refund of the total amount paid.

5.11. GTO GLOBAL sp. z o.o. reserves the exclusive right to cancel a Partner’s Booking, close any accounts (including related accounts), and pursue legal action, including holding the Client or Partner liable for losses, in cases where: the Booking has not been fully paid; there are signs of fraud, abuse, or links to a government-sanctioned individual or entity; the Booking was made to “block availability” for later resale; the conduct is suspicious; or the Booking violates these Terms or was made in bad faith. GTO Global has no obligation to justify such decisions. The decision is final and not subject to appeal.



6.    UNUSED SERVICES AND NO-SHOW

6.1. As a rule, Products or Services are non-refundable after the Service Start date, even if only partially used.

6.2. If the Client fails to appear at the Supplier’s location on the required date and/or time and does not notify GTO GLOBAL sp. z o.o. and the Supplier, the remaining portion of the Booking may be canceled without further notice in accordance with section 5.7. Unless otherwise stated, neither the Partner nor the Client shall be entitled to a refund for all or part of the Booking in the event of a “no-show”.


7.    PRICES

7.1. Unless otherwise stated, all prices displayed in the Reservation System are NET prices and are considered binding upon Booking confirmation. All prices are quoted per room, per night, per person, or per vehicle and include government taxes. Unless otherwise specified in the Reservation System, tourist, city, or local taxes are not included in the price and must be paid by the Client directly to the Supplier on-site. The amounts of such fees may change between the booking date and the date of stay. In case of tax increases before the stay, the Client may be required to pay the new rate.

7.2. Product or Service prices do not include additional charges imposed by the Supplier for items such as baby cots, extra beds, luggage, tips, meals and beverages, minibar, snacks, shows, excursions, phone calls, alcohol, laundry, child seats, GPS devices, and other personal or extra services not listed in the price. All such fees are collected by the Supplier directly from the Client. The Client must settle these charges at the time of service or in accordance with the Supplier’s arrangements.
The Partner acknowledges and agrees to inform the Client in advance, both at and after the booking stage, of any such additional costs. The Partner is also responsible for ensuring that the Client is duly informed about all paid optional and mandatory services.
GTO GLOBAL sp. z o.o. is not obligated but will make reasonable efforts to ensure transparency and accuracy of information on additional costs and to ensure that Clients are fully informed prior to purchase.

7.3. Prices displayed in the Reservation System do not include transaction or banking fees that may apply depending on the payment method selected (credit card, online transfer, other online payments). If payment is made directly by the Partner’s Client, the GROSS price is displayed in the Reservation System.
a) The Partner may create a custom link through which the Client may review and pay only the GROSS price.

7.4. GTO GLOBAL sp. z o.o. reserves the right to adjust prices after Booking confirmation only in the event of changes in VAT or other tax rates, or other circumstances beyond GTO Global’s control, such as currency exchange fluctuations exceeding 3%, changes in trade fair dates by the Supplier, or other similar events.

7.5. GTO GLOBAL sp. z o.o. reserves the right to unilaterally modify the price or cancel a Booking in the event of obvious errors in the publication of prices and/or descriptions in the Reservation System.

7.6. GTO GLOBAL sp. z o.o. reserves the right to cancel a Booking made using an unverified or fictitious Client name, or in the event of a technical error in price upload resulting in an unrealistic price. If price parameters change during the validity of these Terms and before payment by the Partner or Client, including currency fluctuations or a change in Product or Service prices by the Supplier, GTO Global is entitled to unilaterally update the price, and the Partner or Client shall be required to pay the difference.

7.7. For Accommodation Services, prices are quoted per room. For Transfer Services, prices are quoted per vehicle (private transfer) or per person (shared transfer). For Transport Services, prices are quoted per seat and class. For car rentals, prices are quoted per vehicle. For excursions, prices are quoted per person.


8.    PACKAGE TRAVEL

8.1. The Partner is prohibited from presenting, offering, or making available Package Travel or related travel services within the meaning of Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015 on package travel and linked travel arrangements (hereinafter the “Directive”) to the Client.

8.2. GTO GLOBAL sp. z o.o. provides software and hardware licensing services and allows the Partner to use the Website as an affiliate platform in accordance with the provisions of these Terms. GTO GLOBAL sp. z o.o. does not compile, create, or sell package travel, nor does it offer related travel services within the meaning of the Directive or any applicable law, regulation, or implementing acts.

8.3. GTO GLOBAL sp. z o.o. is not a travel organizer and does not act as a tour operator. The Partner acknowledges and agrees that, when creating, selling, or offering any package travel or related travel services, they bear full and independent responsibility toward the Client for compliance with the Directive and all applicable laws, regulations, and administrative requirements.

8.4. Furthermore, GTO GLOBAL sp. z o.o. may, at any time and at the Partner’s expense, request proof of ongoing compliance with the provisions of this section. In such case, the Partner agrees to provide, upon written request (in paper or electronic form) from GTO GLOBAL sp. z o.o., copies of Client booking confirmations, vouchers, invoices, booking details, and access to other information, systems, and/or documents necessary to demonstrate compliance. Refusal to permit such an audit shall be deemed a breach of this section and of the Terms.

8.5. In the event the Partner violates any of the above obligations, GTO GLOBAL sp. z o.o. may restrict the Partner’s access to the GTO Global Services, License, and/or Website in full. GTO GLOBAL sp. z o.o. will notify the Partner of any potential breach by email and may grant the Partner two (2) business days to resolve it. If the Partner fails to cure the breach within the allotted time, GTO GLOBAL sp. z o.o. may immediately and indefinitely restrict access to the Services, License, and/or Website.
In the event of a material breach of these Terms by the Partner, GTO GLOBAL sp. z o.o. has the right to take the following actions without granting an additional grace period: a) terminate these Terms; b) close the Partner Account; c) seek damages for all losses incurred. These decisions are made at GTO GLOBAL sp. z o.o.’s sole discretion and are intended to enforce compliance and limit damages.

8.6. The Partner acknowledges and agrees that, when creating, selling, or offering any package travel or related travel services, they bear full and independent responsibility toward the Client for compliance with the Directive and all applicable laws, regulations, and administrative provisions.

9.    VOUCHERS

9.1. Vouchers may be sent by email or downloaded from the GTO GLOBAL sp. z o.o. Reservation System. A Voucher issued by GTO GLOBAL sp. z o.o. serves as proof of Booking and entitles the Client to access the Products or Services only as specified therein — regarding the Supplier, service period, and type of Products or Services.

9.2. Any additions or changes to the Products or Services specified in the Voucher are made solely at the Client’s discretion.

9.3. The Client is required to present the Voucher before using the Product or Service. If the Voucher cannot be presented, the Supplier may charge the Client again or refuse to provide the service. The Partner is responsible for informing the Client of this obligation.

9.4. The Partner is entitled to issue their own voucher to the Client, provided that it contains all the necessary information included in the Voucher issued by GTO GLOBAL sp. z o.o. The Partner’s voucher must precisely reflect the data in the GTO GLOBAL sp. z o.o. Voucher. In the event of discrepancies, inconsistencies, or errors, the Partner’s voucher shall be deemed invalid. The Partner bears full responsibility for all consequences of issuing an invalid voucher, including financial and legal liabilities.

9.5. GTO GLOBAL sp. z o.o. permits the Partner to include a trademark (e.g. Partner logo) on a Client-issued Voucher. In such case, the Partner declares that they hold ownership rights or a valid license to use the trademark and that its use does not infringe third-party intellectual property rights.

9.6. If the Partner cancels a Booking, the Voucher becomes void upon cancellation, and the Client is no longer entitled to use it. However, if the Client uses a Voucher from a canceled Booking and the Supplier honors it, such Booking becomes payable again by the Partner, who will be invoiced accordingly.


10.    PAYMENTS

10.1. All Bookings must be paid for by the Partner in full and in advance, no later than the payment deadline specified on the GTO GLOBAL sp. z o.o. Website, unless the parties have entered into a separate agreement. The payment deadline will be indicated online and/or in the payment details sent to the email address provided by the Partner after completing the Booking.

10.2. The Client, or the Partner on behalf of the Client, is required to settle the payment for the Booking via bank transfer or any other payment method accepted by GTO GLOBAL sp. z o.o. Payment may also be made directly by the Client.

10.3. If payment is not received on time, GTO GLOBAL sp. z o.o. is entitled to cancel the Booking without notice. Cancellation costs will be invoiced to the Partner or the Client—whichever party made the Booking—and must be paid directly to GTO GLOBAL sp. z o.o.

10.4. If the Booking was made within the Free Cancellation Deadline or is subject to a Cancellation Fee upon confirmation, it must be paid immediately. If payment is not received within 24 (twenty-four) hours of the Booking, GTO GLOBAL sp. z o.o. reserves the right to cancel it without notice. Cancellation costs will be invoiced to the Partner, who is obligated to settle them.

10.5. All payments must be made in the currency specified in the Reservation System or on the Website. GTO GLOBAL sp. z o.o. only issues payment confirmations and booking confirmations.
The Booking number generated by the Reservation System must be indicated with each payment so that GTO GLOBAL sp. z o.o. can properly allocate the payment.

10.6. If for any reason a payment may not be credited to GTO GLOBAL sp. z o.o. within the payment deadline, the Partner is required to email proof of the transfer to GTO GLOBAL sp. z o.o.’s customer service department, especially if the transfer was made outside business hours (see Contact Information section).

10.7. GTO GLOBAL sp. z o.o. never settles with the Supplier prior to receiving payment from the Partner and bears no responsibility for actions or omissions by the Supplier resulting from non-payment.

10.8. The Partner is responsible for all banking fees related to making payments to GTO GLOBAL sp. z o.o.’s bank accounts as well as for any fees incurred when receiving payments. GTO GLOBAL sp. z o.o. does not accept intermediary bank charges.

10.9. Prior to receiving full payment, neither GTO GLOBAL sp. z o.o. nor the Supplier is obligated to issue any tickets, confirmations, vouchers, or other travel documents.
Upon receipt of payment, GTO GLOBAL sp. z o.o. will send the Voucher or other travel documents to the Partner by email.
The final invoice will be issued to the Partner and/or Client by the Supplier upon written request by the Partner or Client or as per the Supplier’s terms.

10.10. Partner Commission for Partner Service
The Partner becomes entitled to a commission only if the following conditions are met:
a) Client acquisition and consultation: The Partner engages in efforts to acquire or advise potential Clients regarding the Supplier’s Products and Services, including promotional campaigns, consultancy, and provision of Supplier information.
b) Completion of purchase: The Product or Service must be fully purchased at the GROSS price through the GTO GLOBAL sp. z o.o. Website. Partial purchases or purchases via other platforms do not qualify for commission.
c) Full use without complaints: The Client must use the Product or Service in full and must not submit any complaints or negative feedback to the Supplier or GTO GLOBAL sp. z o.o. In the event of a complaint, the Partner forfeits the right to commission for that transaction.
d) No claims for a specified period: A reasonable period must pass after service completion during which the Client does not submit any claims or refund requests. Only after this period can the Partner’s commission be approved.
Detailed information on commission calculation and payout is available on the GTO GLOBAL sp. z o.o. Website.


11. EMERGENCY ASSISTANCE

If the Client is refused check-in or is asked to pay the Supplier directly for services specified in the Voucher, the Partner or Client must immediately contact the GTO GLOBAL sp. z o.o. emergency phone number listed in the Voucher. The emergency number is also publicly available on the Website. GTO GLOBAL sp. z o.o.’s Customer Service Department will provide support and attempt to resolve the issue.
The email addresses of GTO GLOBAL sp. z o.o. (including Customer Service) and business hours are clearly listed in the Contact Information section at https://pl.gto.global
If the Client is charged by the Supplier for services already covered in the Voucher, all receipts and/or other proof of payment must be collected and submitted to GTO GLOBAL sp. z o.o. to initiate a claim or refund request.
If the Partner or Client fails to contact the GTO GLOBAL sp. z o.o. emergency line, they are not entitled to a refund, as GTO GLOBAL sp. z o.o. was not informed and had no opportunity to intervene, and late cancellation or no-show fees may apply.

12.    COMPLAINTS

12.1. Any complaints regarding improper Products or Services must be reported immediately to the local Supplier. If the issue is not resolved satisfactorily during the use of the Product or Service, the Partner must submit the complaint along with all related correspondence to GTO GLOBAL sp. z o.o. in writing.
12.2. GTO GLOBAL sp. z o.o. will not process complaints that were not reported to the Supplier or to GTO GLOBAL sp. z o.o. during the service period or that are submitted more than 15 (fifteen) days after the Service End date.
12.3. GTO GLOBAL sp. z o.o. only processes complaints submitted in writing by email to the Customer Service Department (see Contact Information section) and supported by written proof of the issue being reported to the Supplier’s management on-site.
12.4. The complaint should include:
    •    Client’s full name,
    •    Partner's email address linked to the account,
    •    booking number (if applicable),
    •    detailed description of the issue and the preferred method of resolution.
12.5. In the event of a complaint, the Partner is not entitled to offset any amounts owed to GTO GLOBAL sp. z o.o. unless prior written consent has been obtained from GTO GLOBAL sp. z o.o.
12.6. GTO GLOBAL sp. z o.o. will process the complaint within 14 days of receipt. In justified cases, GTO GLOBAL sp. z o.o. reserves the right to extend this period and will inform the user of the reason for the delay.

13.    LIABILITY

13.1. The Partner bears full responsibility for all Bookings made in the GTO GLOBAL sp. z o.o. Reservation System using their Access Codes. GTO GLOBAL sp. z o.o. does not communicate directly with Clients and refers them to the Partner, unless otherwise provided in these Terms.

13.2. The Partner is obligated to promptly forward to GTO GLOBAL sp. z o.o. any correspondence received from the Client and to immediately relay to the Client any messages received from GTO GLOBAL sp. z o.o.

13.3. The Partner is liable for any damage or third-party claims, including cancellation fees, incurred by GTO GLOBAL sp. z o.o. due to incomplete or incorrect data entered by the Partner into the Reservation System or submitted to GTO GLOBAL sp. z o.o. for the purpose of making a booking on the Partner’s behalf.

13.4. GTO GLOBAL sp. z o.o. shall not be held liable for losses or unforeseen expenses caused by delays or changes in transport schedules, carrier errors, overbooking, illness, Force Majeure, or other circumstances beyond the control of GTO GLOBAL sp. z o.o. and the Supplier. All such costs are to be borne by the Client. GTO GLOBAL sp. z o.o. recommends that Clients purchase appropriate private travel insurance before departure.

13.5. The Partner is responsible for informing the Client about the applicable provisions of these Terms and agrees to include the following in their agreement with the Client: booking terms, changes and cancellations, prices, vouchers, emergency assistance, complaints, GTO GLOBAL sp. z o.o. liability, Client liability, etc. The Partner agrees to indemnify and hold harmless GTO GLOBAL sp. z o.o. and all related entities from any Client claims in the event of failure to fulfill this obligation.

13.6. The Partner is liable to GTO GLOBAL sp. z o.o. and agrees to compensate any direct damage, loss, liability, cost, claim, interest, penalty, legal proceedings, and expenses (including legal fees) resulting from the Partner’s breach of the provisions set out in Section 1 of these Terms.

13.7. GTO GLOBAL SP. Z O.O. ACTS SOLELY AS A BOOKING INTERMEDIARY. GTO GLOBAL SP. Z O.O. DOES NOT PROVIDE ANY TOURISM OR ORGANIZATIONAL SERVICES. THE SERVICES AVAILABLE FOR BOOKING ARE BASED ON INFORMATION AND MATERIALS PROVIDED BY SUPPLIERS. GTO GLOBAL SP. Z O.O. MAKES NO WARRANTIES OR REPRESENTATIONS REGARDING THE DESCRIPTION, AVAILABILITY, OR QUALITY OF SERVICES. THE CONTENT AND INFORMATION IN THE RESERVATION SYSTEM ARE PROVIDED “AS IS,” AND GTO GLOBAL SP. Z O.O. DISCLAIMS ALL LIABILITY FOR THEIR ACCURACY.
   

14.    CLIENT LIABILITY

Travel documents, including visas, and compliance with customs regulations, are the sole responsibility of the Client and accompanying persons. GTO GLOBAL sp. z o.o. is not liable for costs incurred by Clients who do not possess the required travel documents.

If the Client or a member of their group behaves improperly, causes damage, distress, insults others, inflicts harm, or poses a threat to persons or property—including Suppliers or third parties—the Client is fully responsible and shall bear the costs of any actions taken against them by GTO GLOBAL sp. z o.o., the Supplier, or legal authorities.

If GTO GLOBAL sp. z o.o. incurs any costs, compensation, fines, fees, etc., due to the inappropriate behavior of the Client or their group toward the Supplier or third parties (including legal authorities), the Client agrees to fully indemnify and hold GTO GLOBAL sp. z o.o. harmless from any claims (including legal costs incurred by GTO GLOBAL sp. z o.o. to protect its interests).
    

15.    PERSONAL DATA PROCESSING

15.1. GTO GLOBAL sp. z o.o. acts as the data controller and processes information provided by Partners and Clients during registration and while using the Website and Services. Partner registration data is provided by the Partner; Client registration data is provided by the Client or by the Partner acting on their behalf.

15.2. To create a Partner account in the GTO GLOBAL sp. z o.o. Reservation System, the following personal data is processed: contact person’s name, surname, email address, phone number, represented company, and date and time of account creation. The legal basis for data processing is the performance of these Terms and the provision of GTO GLOBAL sp. z o.o. Services. The data will be retained until the account is deleted.

15.3. To create a Client account in the Reservation System, GTO GLOBAL sp. z o.o. processes the Client’s personal data, including name, surname, email address, phone number, represented company, assigned permissions, and date and time of account creation. The legal basis for data processing is the performance of these Terms and the provision of GTO GLOBAL sp. z o.o. Services. The data will be retained until the account is deleted.

15.4. To perform searches in the Reservation System, GTO GLOBAL sp. z o.o. processes the Client’s personal data, including name, surname, represented company, search date and time, search criteria (country, city, dates of stay, nationality, room type, additional services, etc.), and search results. The legal basis for processing is the performance of these Terms and the provision of Services. Data will be stored for 60 days after the end of the semester in which the search was performed, then anonymized.

15.5. To carry out bookings, GTO GLOBAL sp. z o.o. processes Client data, including name, surname, represented company, order date and time, search criteria, and search results. If the booking data is submitted by the Partner, the Partner acts as the data controller. The legal basis for processing is the performance of these Terms and the provision of Services. Data will be stored for 60 days after the end of the semester and then anonymized.

15.6. To complete bookings, GTO GLOBAL sp. z o.o. processes the personal data of end Clients, including name, surname, order date and time, type of booked service (accommodation/transfer), service provider, and other booking details. The legal basis for processing is the performance of these Terms and the provision of Services. Data will be stored for 60 days after the end of the semester, then anonymized. The Partner is responsible for informing Clients about the processing of their data in accordance with Regulation (EU) 2016/679 (GDPR).

15.7. Client and Partner representative personal data may be transferred to GTO GLOBAL sp. z o.o. partners, including entities located outside the European Economic Area (EEA), if necessary for the performance of the agreement. GTO GLOBAL sp. z o.o. transfers only the minimum data required for the execution of these Terms, thereby limiting the risks associated with data transfers.

15.8. Data subjects have the right to access, rectify, delete, restrict, or transfer their personal data, object to processing, and lodge a complaint with a supervisory authority. Details on how to exercise these rights are provided in the Privacy Policy.

15.9. The data processing procedures and principles are defined in Section 15 of these Terms and in the GTO GLOBAL sp. z o.o. Privacy Policy, published on the Website.

15.10. Data processing on the white label site
a) The Partner acknowledges that they act as the data controller for personal data processed via the white label site, while GTO GLOBAL sp. z o.o. acts as the data processor on behalf of the Partner. The Partner retains control over the data and bears responsibility for compliance with personal data protection laws.
b) The Partner agrees to process personal data solely to the extent necessary to fulfill their obligations under these Terms (“Permitted Purposes”). The Partner further ensures that all processing will be based on the data subject’s consent, unless otherwise provided by applicable law. The Partner agrees to comply with all relevant laws and provide the other party with all necessary documents and assistance to ensure legal compliance.
c) The Partner holds primary responsibility for managing and responding to any personal data breaches occurring via the white label site. GTO GLOBAL sp. z o.o. agrees to promptly notify the Partner of any known or suspected breaches and to provide the necessary assistance and information required for the Partner to fulfill its legal obligations regarding data protection.


16.    SOFTWARE LICENSE AGREEMENT

16.1. All software (including but not limited to the Reservation System, browser extensions, the Partner Web Interface, etc.) made available for use on or through our Website (“Software”) constitutes a copyrighted work owned by GTO GLOBAL sp. z o.o.

16.2. Under these Terms, we grant the Partner a limited, personal, non-exclusive, non-transferable, and non-sublicensable license to download, install (if applicable), and use the Software solely for the purpose of accessing our Services in accordance with these Terms and for no other purpose. The Software is made available at the prices stated on our Website or as individually agreed.

16.3. All Software (including but not limited to HTML, source code, Active X components, etc.) available as part of the GTO GLOBAL sp. z o.o. Service or on the Website is the property of GTO GLOBAL sp. z o.o. and is protected by copyright laws and international agreements. Any reproduction or redistribution of the Software is prohibited and may result in civil and criminal liability. Violations of these rules will be prosecuted to the fullest extent of the law.

16.4. Without prejudice to the foregoing, copying or reproducing the Software to any other server or location for further copying or redistribution is expressly prohibited. Any warranties for the Software apply only to the extent set forth in this Agreement.

16.5. To use the above license, the Partner must select a Pricing Plan available on the GTO GLOBAL sp. z o.o. Website and comply with its terms.
    

17.    PARTNER WEB INTERFACE

17.1. Upon payment of the fee specified in clause 17.2 (the “Web Interface Service Fee”), GTO GLOBAL sp. z o.o. agrees to collect, synthesize, and provide the Partner with data on Supplier Products and Services. The Partner Web Interface, a functional component of a separate website within a GTO GLOBAL sp. z o.o. subdomain, is accessible to the Partner after authentication using a login and password. This Interface, primarily used for promoting Supplier Products and Services and for affiliated activities, allows the Partner to deliver its services in an automated manner and to support Client services (“Information Services”) in accordance with the provisions of these Terms.

17.2. Details of the Web Interface Service Fee, payment methods, tariff plans, and their contents are available at https://pl.gto.global

17.3. Depending on the selected Tariff Plan, the Partner may receive an extended Web Interface in the form of a White Label site.

17.4. All ownership rights, intellectual property rights, and other rights related to the Partner Web Interface belong to GTO GLOBAL sp. z o.o.

17.5. In the event of technical issues or other irregularities related to the Partner Web Interface, the Partner must immediately notify GTO GLOBAL sp. z o.o. in writing, clearly describing the nature of the issue.

17.6. The Partner is prohibited from modifying, altering, transforming, or undertaking any actions that could affect the software or content of the Partner Web Interface.

17.7. Regarding the White Label site, the Partner may independently create content and functionality at their own discretion, excluding content provided by the Supplier and GTO GLOBAL sp. z o.o. The Partner is responsible for ensuring that the content and information posted on the White Label site do not infringe third-party rights and comply with applicable law. The Partner bears full responsibility for all content presented on the White Label site.
    

18.    INTELLECTUAL PROPERTY

18.1. The Partner has the right to use GTO GLOBAL sp. z o.o. Services solely for their intended purposes and in accordance with these Terms. The Partner does not own and does not acquire any intellectual property rights to GTO GLOBAL sp. z o.o. Services or the Website.

18.2. The Website, GTO GLOBAL sp. z o.o. Services, the Partner Web Interface, and their content, including texts, images, product information, trademarks, and designations, remain the property of GTO GLOBAL sp. z o.o. or its partners, suppliers, or affiliates, and are protected by copyright laws, international copyright agreements, and other applicable intellectual property and registration laws.

18.3. All intellectual property rights to the Website, GTO GLOBAL sp. z o.o. Services, and their content (including copyrights, registered and unregistered trademarks and designs, domain names, patents, database rights, and trade secrets), as well as any intangible assets created through their use, remain the property of GTO GLOBAL sp. z o.o. or its partners and suppliers. GTO GLOBAL sp. z o.o. does not grant the Partner any direct or indirect rights to intellectual property.

18.4. The GTO GLOBAL sp. z o.o. Services, the Website, and all their elements (including photos, graphics, texts, trademarks, domain names) are protected by intellectual property rights held by GTO GLOBAL sp. z o.o., its employees, partners, or suppliers.

18.5. Works published on the Website and protected by copyright may be publicly used by the Partner without the consent of GTO GLOBAL sp. z o.o. only if GTO GLOBAL sp. z o.o. is clearly cited as the source.

18.6. The Website may contain references or links to third-party websites. GTO GLOBAL sp. z o.o. has no control over, does not monitor, and does not verify the content of such websites. GTO GLOBAL sp. z o.o. is not responsible for the content, accuracy, reliability, or security of data contained on those sites.
    

19.    FINAL PROVISIONS

19.1. These Terms take effect upon electronic confirmation (consent by click), signature by the Partner’s Legal Representative through the Website, or signature outside the Website. Regardless of the form of confirmation, the Terms are deemed concluded no later than the moment the Partner Account begins using the Website and remain in force until terminated by either party in accordance with the provisions herein.

19.2. The parties agree that electronic confirmation (consent by click) constitutes an electronic signature and has the same legal effect as a handwritten signature.

19.3. All disputes arising from or related to these Terms (including non-contractual claims) shall be resolved by negotiation.

19.4. If no agreement is reached, these Terms and any claims arising from or related to them are governed by Polish law, and all disputes will be resolved by the District Court in Katowice.

19.5. If any provision of these Terms is found to be invalid or unenforceable, the validity of the remaining provisions remains unaffected.

19.6. GTO GLOBAL sp. z o.o. reserves the right to unilaterally amend these Terms. Changes will be published on the website https://pl.gto.global at least 30 days before their effective date and sent to the Partner’s email address listed in the Partner Account. If the Partner does not accept the changes, they may close their Partner Account within 30 days. In such a case, the Terms shall cease to apply and the Partner will not be subject to the new terms.

19.7. GTO GLOBAL sp. z o.o. may unilaterally terminate these Terms at any time by sending notice to the Partner’s email address listed in the Partner Account, particularly if:
a) the Partner violates the Terms;
b) the Partner makes Fraudulent Bookings;
c) the Partner violates the provisions of Sections 8 and/or 15;
d) GTO GLOBAL sp. z o.o. determines that the Partner engages in Prohibited Practices or acts in Bad Faith;
e) GTO GLOBAL sp. z o.o. determines that the Partner uses any automated tools (such as bots, robots, scrapers, etc.) without written consent to extract data from the Website;
f) GTO GLOBAL sp. z o.o. determines that the Partner uses framing techniques or violates the integrity of the site;
g) this is required by law or competent authorities.

19.8. The Partner may terminate these Terms only after fulfilling all obligations toward Clients, GTO GLOBAL sp. z o.o., and/or Suppliers arising from these Terms. To do so, the Partner must send the appropriate notice to GTO GLOBAL sp. z o.o.’s support email address using the email address listed in the Partner Account.

19.9. Upon termination of these Terms, GTO GLOBAL sp. z o.o. will transfer the due Commission to the Partner’s bank account if requested in the notice. In the case of termination under clause 19.7, the Partner forfeits the right to any remaining Commission in the Partner Account.

19.10. If the Partner does not use their Partner Account on the GTO GLOBAL sp. z o.o. Website for 2 years, GTO GLOBAL sp. z o.o. reserves the right to close and delete the account. The Partner’s Client list and all related data will also be deleted, and any remaining Commission will be forfeited. The Partner is responsible for logging in regularly and maintaining account activity to retain access to its features and benefits.


20.    CONTACT

To contact GTO GLOBAL sp. z o.o., use the following email addresses:
contact.pl@gto.global – general inquiries, bookings, customer support
finance@gto.global – invoices, payments, accounting matters
The full contact list and office hours are available on the GTO GLOBAL sp. z o.o. website: https://pl.gto.global
In the event of discrepancies between the contact information in these Terms and that published on the Website, the Website information shall prevail.
    

21.    COMPANY INFORMATION

Full name: GTO GLOBAL SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
KRS: 0001062586
NIP: 6343029638
REGON: 526595144
Registered address: 3 Maja 22 / 2C, 40-096 Katowice, Poland